This scenario is one of the biggest fears that people have when dealing with credit cards, and handing this information off to other parties. You hand this off to a person purporting to come from a bank, and then find that charges are being piled on your credit card, and then have to run around in trying to clear yourself of these extra charges. It can get real frustrating and annoying for people to have to deal with such kind of problems. The normal tendency is to blame the bank for keeping such people on their rolls, for having such a process where misuse can happen, and for then being insensitive to the problems they are facing. Read more about the incident:

The manager of a Delhi-based private firm was arrested along with two accomplices on Friday on charges of allegedly making purchases using the credit card of an ICICI bank customer.
“We registered a case on the complaint of Atri and arrested Goyal from the Rohini branch of ICICI Bank. The other two were arrested at the instance of Goyal. During interrogation it was revealed that Goyal is the manager of i-process, an outsourcing private company of ICICI Bank, dealing with credit card users whereas accused Ashish Katyan and Dev Aggarwal were working as recovery agents in another collection agency,” said DCP (outer) Atul Katiyar. “The accused used to contact the customers and introduce themselves using a fake name. Then they used to send Ashish Katyan for collecting the card from consumers. Instead of blocking the cards, the three used to go shopping.

The basis for the information that these thieves come up with is information that the bank has revealed to them, so the bank should be the one to blame for this. In the process of reducing their costs by outsourcing this service, they have let such a thing happen, and hence need to be penalized. If this was a country with stronger implementation of privacy and data theft laws, the bank would be in serious trouble.

They sound like the answer to all your nightmares while driving. Normally, your car works fine, but consider the case when suddenly your car stops in the middle of the journey, leaving you totally helpless. This could be because of a puncture, could be because some other vehicle hit your car, or could be some other problem that is not yet diagnosed (at least, you don’t have the capabilities of a motor mechanic that you can quickly diagnose the problem). Now, you are stuck in the middle of nowhere, and you may not be able to figure out what is wrong with a car; you may not be even in a position that you can change the wheel of the car yourself. In such cases, there are now a number of car distress helplines that promise to help you quickly. Some of these (atleast in the Delhi / NCR region) are FastTrack, Race, Cross-Roads; and before you think that this is an advertising blog for them, this post is to point out a few problems in their functioning.
I have tried out a few of them, and performance has dipped badly in the last few years. Their promise is that they will be there within 30 minutes of filing a complaint; now the most common scenario is that of female family members and friends; if they get a puncture, it is not feasible for some of them to do the actual changing of the tyre. Further, you don’t know where it can happen, and if you have a service where you can get a tire replaced within 30 minutes, that is great.
Now, that was the promise. Unfortunately, the promise is not getting fulfilled. With 2 of these vendors (Race and CrossRoads), I have had a bad experience. In both case, there was a puncture, and a lady was waiting after calling them. They promised 30 minutes, but even 1 hour later, no trace. You call them again, and they were getting rude (Ma’am, they are coming, you need to wait). Finally, after 1.5 hours, we managed to make some local arrangements (the good part was that this happened at a place where it was crowded, so there was no safety issue). However, this is bad customer service - promising something that involved safety and convenience, and then not delivering. I will be very hesitant the next time they ask me for money for this service.
I wonder what the experience of other people with such kind of services has been like ?

Till some time back, the various Government run PSU’s and other departments always felt that they were not providing a service that could be challenged in court; that options such as consumer laws were only possible to be implemented if people had taken a service from a private company. It was only when they started getting castigated and losing cases in consumer forums and courts did the Government undertakings realize that they were also subject to the same laws and conditions as anybody else. And of course, as the economy opened up, and there was increased competition, this competition also drove the Government run departments to either shape up or lose out. The Railways has opened up somewhat and improved, but still there needs to be more improvement, as can be seen from this case:

AHMEDABAD: A consumer court has asked the Western Railway to pay Rs 6000 to a commuter for issuing journey ticket for wrong date and not cancelling the same. The court held that verification of details in ticket is primarily the railway staffers’ responsibility.
After hearing both the sides, member of the Forum, Jyotiben Jani concluded that it was the deficiency of service on part of railway authority, because despite mention of one date in requisition form, the booking clerk issued ticket of altogether different date. Hence, the Western Railway has been asked to pay Rs 400 as refund to ticket, besides Rs 600 for conveyance charges and Rs 5000 towards compensation for causing mental harassment to Malviya.

Overall this a good sign. Imagine the problem that would have been caused had the ticket not be cancelled, and been attempted to be used on the actual date of the journey. This would have revealed that the ticket was for a different date, and the person would have been left in a lurch, unable to make the journey.

India’s pharma giants are famous for producing many low cost drugs for the developing world (an example is the provision of the life-saving anti-HIV cocktail of drugs that can increase the life expectancy of AIDS afflicted patients; the cocktail was pretty expensive, but when manufactured by Cipla, the cost had been drastically reduced making it affordable to larger sections of a poor country). At the same time, big pharma (whether it be domestic or foreign companies) are always on the lookout for making a fast buck. Some of the past practices over the world include extending the life of a patent by a very minor change, or by charging a higher price for the product if this was a monopoly. In India, the regulator has started threatening the pharma companies that have been involved in charging excessively for their drugs:

Pharma majors like Cipla, Ranbaxy and US Vitamin (India) may have to cough up over Rs 1,563 crore for overcharging customers on price-controlled medicines. Through a nation-wide survey done over a year, National Pharmaceutical Pricing Authority (NPPA) has found that pharma companies were overcharging or selling without price approval more than 530 items used for various ailments including cancer and asthma. Several antibiotics and pain-killers are part of the list of medicines listed out by the survey which found overcharging in case of 350 products and sale without price approval in case of the remaining 180. The findings of the survey were based on 850 samples collected from 19 cities.
The companies accused of violating price control norms were asked to deposit the overcharged amount with the government and explain the price hikes effected by them. Companies cannot raise prices of scheduled drugs (prices are controlled by the government in these case) beyond 10% every year. Meanwhile, NPPA has roped in district administrations to recover the overcharged amount from drug makers.

Many of these companies have gone to court or will go to court to appeal against these orders; but prima facie this seems to be a valid case. It is for the courts to decide whether these companies were indeed over-charging; however if companies were indeed doing this and consumers had to pay extra, then this is a welcome step that will help consumers struggling with the charges of medical treatment.

Looking to buy a Mutual Fund ? Most investors into Mutual Funds buy on the basis of recommendations from friends, from the broker / agent, or from some research. But if you want to buy a Mutual Fund, there are a lot of variables such as
- the industry into which the fund is investing,
- the aggressive / cautious nature of the Fund,
- the past history of the Fund Manager,
- the level of customer service orientation of the fund house
In a lot of cases, people overlook such information and then later are not happy with the performance of the Mutual Fund (for example, they bought an aggressive Fund that is more risky, and were shocked when it fell more than a cautious fund at the time of a crash).
There is a link on Economic Times that seeks to explain some of these concepts:

It is important to be well informed before you invest in a mutual fund on the premise that the fund will deliver. And when it comes to a fund in which you have already invested, it is even more crucial to be well up on numbers and facts. Sectoral allocation is also important. Excessive exposure to one sector can mar the returns if the sector underperforms. It is also important to compare the stock exposure norms and sectoral allocation over a sustained period of time. This gives you an idea as to how the funds have been deployed and the risk associated with such portfolio diversification.
Two key ratios you must keep in mind are portfolio-turnover ratio and expense ratio.
Portfolio-turnover ratio is a measure of churning the fund has undergone while the expense ratio tells us about the cost of managing the funds.
Higher portfolio turnover is seen in opportunities fund and in more actively-managed fund. Value funds are expected to show a low-portfolio turnover.

Read the whole article, and search for more information regarding such investments. Even though learning about Mutual Funds and their details could take some more time, it is worthwhile since you should make your investment when you are an informed investor. This will also help you to make decisions about investment or withdrawal in a better manner, and make you more money overall.

http://economictimes.indiatimes.com/quickiearticleshow/3279973.cms