Of course, this is not the first time that this is happening, but the repeated occurrence cannot diminish the outrage and distaste that such incidents leave in the mouth. In India, there is a special significance in being a vegetarian, as followed in the name of religion rather than due to personal choice. A large number of Hindus, Jains and Buddhists are vegetarians, and consider the consumption of non-vegetarian food to be sinful, and something to be avoided (having such a faith is their legal right, and one cannot dispute this). Thus, in India, there are many restaurants and hotels that even call themselves as only vegetarian so that the concept is clear that there is no non-vegetarian food being cooked in the place and hence there is no chance of their being served non-vegetarian food. But what happens when they are in a place where both types of food is served; the place serving them vegetarian food is under a duty to ensure that they get pure vegetarian food and not food that is mixed with non-vegetarian food.
Even if they are served non-vegetarian food by mistake, some of them will dismiss it as a mistake, but for others, the experience can be traumatic, since they have not had non-vegetarian food and to eat it due to somebody’s mistake can be seen as a violation. Now, when you combine this with the way that the railway ministry is run, with late trains, dirty trains, people complaining about food (after all, if the food was good, why would the fairly recent phenomenon of people being able to book food in the trains from outside be off to such a great start ?), and so on. But one would expect that there would be a lot of control in terms of the place where the preparation of food is taking place, and simple mistakes such as mixing non-vegetarian food with vegetarian food be avoided. And yet it happened to this traveler, a Jain gentleman, who found that the vegetarian curry he was eating had bones in it, and then further shocking, the administrative officials, instead of apologizing to him, tried to prevent him from filing a complaint. If this had happened in a restaurant in developed countries, it would have resulted in a lawsuit (link to article):
Jain, a 65-year-old frequent travelling businessman based in Hanumanthnagar in south Bangalore, took the Rajdhani Express from Delhi to Guwahati on September 19. The next day he ordered a vegetarian lunch and was having it. To his horror, he realized he was chewing bones served in the curry. “I couldn’t smell anything because the bones were mixed in the vegetables. I complained to the manager who was serving food in that compartment but he refused to listen. In fact, he blamed me for not having checked the food properly. Later I complained to the pantry car manager and he too argued with me,” he told TOI.
On reaching Guwahati, Jain gathered the media in front of whom the pantry car manager admitted to having served him non-vegetarian food in place of vegetarian food that was ordered. Jain filed a written complaint to the Indian Railway headquarters on Sunday after reaching Bangalore and is awaiting a reply.
Given that the Government and the Railway ministry is trying to change customer opinion of Indian Railways, they would be well advised to ensure that such complaints are processed and responded to, and people can see, that even though mistakes can happen, the authorities are trying to improve conditions rather than trying to push them under the carpet.
In my younger days, there were only small neighborhood stores that you would go to get whatever provisions you wanted and there were really not too many different brands either. Over the years however, more and more variety of products started coming into the market accompanied by larger stores, leading up to today’s hypermarkets where you can get everything you need for your household and where you can easily spend thousands of Rupees. However, with all this convenience and speed of purchasing, there is a darker side that you need to be careful about. I will detail some of my experiences in points below.
In addition to these large hypermarkets, there are also many ecommerce sites available that let you purchase almost everything and get it delivered to your house free of cost, but there are certain problems associated with these, which one needs to be aware of. These are also detailed below, so please be careful.
1. Discounts: Discounts are one of the biggest problems and rip-offs that are present in stores, and the perception is there is a lot of problem with the concept of discounts. I ran into one such problem where I was buying a suitcase from one of the large hypermarts, and it was offered at a great 40% discount (for that day only). At billing, I made payment (along with some other items), and just out of some instinct, I took a closer look at the bill. The price did not seem right, and when I confirmed at the billing section, they stated that the discount in the system was 20% and that was what was given to me. It took around 30 minutes after that, including calling the salesman at the luggage section before they resolved matters and gave me the 40% discount. If I had not taken a closer look at the bill, I would have lost out at the 20% discount. Post this, when doing the billing, I always ask the billing person to tell me the discounts for each item.
Another major problem is about the rate when discounts are offered. It was laughable. I went to buy some jackets at a store that is in the business of offering 75% discounts. A typical jacket that would have cost Rs. 2000 was available at Rs. 1800, so I thought that after applying a 75% discount, it was a great offer since the final price wold be Rs. 450. Imagine the shock when they confirmed that Rs. 1800 was the final price, that price pre-discount was Rs. 7200. I was blown out, since a great jacket of a great brand would be less than that. So, before buying stuff at discounts, do keep in mind that many (not all) retailers increase the price of their products before they then apply a discount, which means that you are really not saving so much money.
2. Expired items. This is a real problem. It takes up so much time now, that one wonders whether the advantage of buying slightly lower priced items at these hypermarts are really worth it. You find an item with a good discount, but be careful that the expiry of the item would be close. So you could buy some sauces or dips or some other exotic stuff, and find that prices are lower, but be careful, the item would only have a month available before expiry. There is no way that you can finish off the whole bottle in a month, in which case if you buy the item, you will use for a month and then discard the remaining, which turns out to be more expensive. I have had similar problems with buying perishable stuff online. And if you start seeing the expiry of every item that you are buying (you should), it can end up increasing the amount of time needed by a significant percentage.
3. Broken stuff or exchanged stuff when buying online. A lot of people have had experiences such as this one. You spend some time identifying what you need, and then find that the stuff you wanted is delivered to you, but big disappointment. Either by mistake the stuff you wanted has not been delivered and something else has been delivered, or it is in a damaged state. I have had personal experiences and learned from friends that ecommerce retailers are not so good when it comes to customer relations. Imagine buying a phone, getting it delivered in a cracked condition and then the retailer disputing that there is a problem (and this happened with the largest ecommerce retailer). A lot of passing the buck between the retailer and the phone company, and it took a lot of effort to finally get the phone exchanged, enough to push the person away from ecommerce platforms.
I have been a long time customer of Dr. Batra for hair care treatment (long history of dandruff and also fear of an impending decline in the covering on top of the head). The promise was that they would provide me treatment that would lead to a decline in fair fall rates and also eliminate the dandruff, depending on my taking the treatment properly. Further, I had to do other things such as doing some head stimulation (using finger tips to stimulate the scalp), eating more of soya based stuff, eating cod liver capsules and consuming more green tea on a regular basis. Some of these I did, although I could have been more consistent in doing all of these actions.
My visit to the consulting doctor was somewhat inconsistent, depending on the availability of time and whether I was available in the city or not. However, overall things were not too bad. Dandruff gets bad when there is a weather change, and my dandruff was also dependent on these factors; overall performance with Dr. Batra over a period of 5 years of treatment was that the hair fall was not very high (although there was some hair fall). Dandruff levels were also under control. Although keep in mind that treatment over a 3 year period is fairly expensive, over Rs. 15,000 plus.
However, I was nearing the end of my current term and the last meeting was on. Typically whenever I meet the Doctor, there is a dose of 4 weeks medicines given and then an appointment for the next month that is provided. In the last meeting however, I was in for a rude shock. First the meeting with the Doctor where she showed me photos of my head from the first meeting many years back and then current photos of my head for my comparison.
Then I went to collect medicines, and there I found that they have provided only 2 weeks medicine. Now, the last thing that both the reception and the doctor had told me that I could contact the reception about whether to renew the treatment, and then they do this by reducing the amount of medicines that they provided. I was shocked. If it was a question of trying to induce me to continue with the treatment by not providing the medicines for the usual period, it had the opposite effect. The cheapness of the gesture totally blew me apart.
When people buy a ticket, they expect that the service will take from their origin to the desired destination. In fact, they deserve a certain amount of service, including the right to know whether the flight or train is one time, whether there is anything that could cause delays or otherwise impede the service, and they expect the Government and regulators to make sure that airlines are doing this.
However, the recent (past many months) events at Kingfisher Airlines have caused a great amount of distress to passengers, with the Government not really doing anything about it (except for allegedly changing the official who was the head of the regulator who tried to get more tough with the airline); so there have been many strikes in the recent past which have impacted passengers, with flights being changed or re-scheduled, and so on. In most of these cases, passengers have been badly hit. The number of flights available overall to passengers have also been reduced, which has led to another problem since other airlines have capitalized on this reduction of capacity by increasing the prices of tickets on most routes.
But, whatever happens, the Government should prevent something like this from happening, where a sudden strike stranded even passengers who were on flights and could not find a way to move from the plane to the airport since the ladders or the aerobridges could not be activated because of the engineers being on strike. Now, one sympathize with these people who have not been paid for many many months, but yet, that is something that the airline and the regulator should deal with, with the passengers not having to put up with such problems. It would only be fair if many of these passengers actually filed consumer cases against the airline for the inconvenience they had to put up with (link to article)
In an unprecedented occurrence, passengers flying or booked on Kingfisher flights were stuck in aircraft and airports across the country on Sunday evening when the airline’s engineers, unpaid for months, went on a flash strike.
Passengers landing even in big metros like Delhi or Mumbai suffered the same fate as the airline engineers did not put chocks on aircraft tyres as a result of which aerobridges could not be attached and passengers were stuck inside the aircraft. Similar things happened at other airports with step ladders not being attached to the airline’s planes to allow deboarding, also leaving harrowed Kingfisher passengers waiting to board their flights stuck at airports.
Technology changes real fast nowadays, with one direct impact being that whatever you buy will soon have an updated version available soon, and which will cause the version you have with you being no longer the hot new version available in the market. Invariably, soon after your purchase, you will find that what you purchased has been surpassed with more features, and the version you hold does not cost as much as you would have liked. One example of that was when I had gone for a 3 month visit to the US, and purchased a camera for around $560. By the time it was time for me to come back, that same camera was costing around $505, which was a big pain since I felt that I had lost something.
Stores can get affected, since the stock of devices that they hold would become cheaper when a new version would become available, and there would be pressure to clear the stock. However, for a customer, this does not matter, since he / she would want to pay the price as per the version that they are buying, and if the price of an older version is now cheaper, they should only have to pay the lower price.
So what happens when the store or some salesman inside the store tries to cheat a customer, by promising that the version sold to the customer is the latest version and charging the current price for that item, and then the customer finding out later that the product that they bought was not the latest version, but an older version ? The customer would feel cheated and would try and convince the store about what happened. Now if the store does not agree, then some customers walk away in disgust, while others exercise their right to file a consumer complaint and ensure that they are provided what they paid for (as should all of us, you should never shirk from exercising your rights). This is even more problematic since this was for a store selling an Apple product, an iPod (link to article):
The North District Consumer Disputes Redressal Forum held that iWorld, a premium reseller of Apple products, “practiced deception” by selling Ankit Singhal, a medical student, a second generation iPod by “representing” it as third generation and directed it to refund the cost of the gadget.
“When the customer demanded third generation iPod, it was duty of the seller to sell only third-generation iPod. In the present case complainant (Ankit Singhal) was sold a second-generation iPod representing it to be a third-generation which is in the nature of deception practiced upon a customer just to sell inferior iPod.”
Ankit Singhal, a student of Maulana Azad Medical College, had alleged that he had asked for a third-generation iPod but the iWorld had sold him a second-generation product instead.
He had said the invoice given by the store showed the iPod as third-generation, but later when he had checked its details on the Apple website he found it to be second generation.
And the store even refused to attend the case, not sending somebody on its behalf to try and present its case.