Think of this cold climate. It is Saturday 3 PM, and you are peacefully dozing off in a nice warm quilt; wild horses could not drag you outside. Then the bell rings, you curse whoever it is and get up. What do you find ? It is a courier delivering a letter from a bank. It could be a monthly statement, it could be an invitation to take a loan, it could be anything. And woe betide you if you have more than one account, a sure invitation to have a regularly disturbed sleep. And this is a practise followed by all the banks in India, with the private sector bank leading this charge.
I once told the courier fellow to just drop the letter rather than ringing the bell, however that is not possible since he has to get a signature for delivery. And the bank does not offer any mechanism to group together mail or do anything like that which will be more convenient to people at home. In my case, all family members have individual ICICI Bank accounts, so the number of letters delivered can be pretty high.
I tried changing the address to office, but under the clauses for changing address, any new address has to have a proper proof, and I do not have any Government issued document to prove my office address, so for the time being, I am at a loss. I am hoping to get a solution soon, but no guarantees.

I bought a ticket for myself and 3 friends with Air Sahara (a decent sized airline in India). For some reasons, we had to cancel one of the tickets. So phone up Air Sahara and after waiting for around 5 minutes on hold, got through to their customer service officer and managed to get a cancellation done.
After that, it has been a nightmare trying to get the money back. First time I called up after around 45 days, after the usual wait, I got to speak to an operator who helpfully informed me that their systems are down and I should call the next day. I called after around 3 days, and this time the phone kept disconnecting. Finally I managed to speak in length to the 3rd operator, who helpfully informed me that she was trying to get the information that I was looking for. She also asked me for a confirmation number for the cancellation that I had not received when I cancelled the tickets. Anyhow, was not satisfied.
I tried again after a few days, around the first week of November and was finally told that I will get the money refund the next day. Wow ! And of course, nothing happened the next day. So I called up again on the 22nd of November, this time getting a bit cheesed off, and was told by a operator that there were some technical problems with this account and I should call up again the next day after 2 PM. Wow, Air Sahara must be great, never getting cancellations, otherwise why would something as simple as a cancellation be so complicated. No wonder Air Sahara is not exactly touted as a customer friendly airline to travel on. All right when you travel, but do anything else such as cancel, and you have to fight to get your money back.

India has suddenly sprouted a large number of malls. These have come up in the last few years, and now are spread through the city. They are glitzy, some of them have adequate parking, and some of them actually can be pretty good in terms of movie experience and eating out.
But, they do slip up sometimes. One major area that they slip up is in terms of catering to customers who visit the mega retail stores that they have (example, Big Bazaar, Spencer’s Hyper, etc). I have been to a few of them. Let me recount a few examples. In Indirapuram, the Food Bazaat is in the basement, so one I did a fair amount of shopping and came out with a number of backs in a shopping cart. When I tried to get in the lift with the cart, I was refused by the guard. I asked him for options, for which he told me none. So I hefted the bags in some way and carried them some distance to the car. It was only later that I discovered that there is a ramp that can be used, but maybe the ramp was not ready then since it was early days.
Another example, EDM in East Delhi. This mall has a lot of parking around the building. After a hard session of shopping at Big Bazaat, the exit had a sign that shopping carts to be left at that point. If you want to take the shopping cart out, then you need to go to another level and exit from the basement. Another 5 minutes of extra effort. And for all that, not allowed to take the shopping cart to the car, but keep the cart at the side, get the car over there for loading, all the while praying that some impatient car driver does not appear behind you.
I have a few more experiences like this, all of them leading to some amount of dis-satisfation.

Have you ever come across a scenario where a bank sends you a stiff letter asking you to come to the bank and close your account, else they will freeze it in 30 days. You have a good credit rating, and maintain enough balances in your account. Well read on for news on this ..
HDFC Bank, a leading bank in India, sent me a letter asking me to close the account within 30 days else they will lock the account. The letter was in such unfriendly terms, not giving me any option; and my first reaction was “What a customer unfriendly move!”
Background is, the bank is changing their own policies without evaluating the impact on the customer. I had a salary account with the bank due to my previous employer. When I quit the company, I asked the bank branch what I need to do ? The teller told me that this is HDFC bank account and will remain in place; After around an year, I got a letter stating that the bank has noticed that I do not regular salaries into the account, hence they are converting to a regular savings account, and the minimum balance changes to Rs. 5000 from 0 earlier. Fine. Now another year later, I get another letter stating that they have noticed that I am not getting salaries, and they have confirmed with the previous employer that I am no longer there, hence account must be closed. This got me steamed up, given my previous experience of confirming details with the bank.
So I went to the bank branch, and they asked me to go the branch where I had opened the account for closing (which is in another city). On the overall front, this experience showed a very unfriendly un-customer oriented nature of the bank, along with one hand of the bank not knowing what the other hand is doing.