( December 11, 2006 )

Bank not knowing what it is upto

I wrote a post below about HDFC Bank forcing me to close an account. I have an update, which would have been funny if it was not happening to me. I filled out their closure form, which the branch close to me had some reluctance accepting. They told me words to the effect that they will courier the closure form to the relevant branch, as if I had told them something great to do.
Now what happens today ? I get a letter from HDFC bank which seems to carry some sort of card. I thought at first that this was an unsolicited credit card, but then remembered that the Reserve Bank of India had prohibited banks from sending unsolicited credit cards. So I went ahead and opened the letter, and what did I see ? A debit card for the account for which I had sent a closing form more than 2 weeks back. Incredible, call it the right hand not knowing what the left hand or the mind is doing. I now have a brand new debit card, for an account which has zero balance and which is due to be closed at any point of time. So much for a great bank.




Filed under Banks, Consumer by ashish

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