I wrote a post some time back about buying an IFB washing machine through a paper ad in the Times of India. I forgot to add a piece to this story which made the whole experience even more interesting (maybe not very positive).
I had this company (IFB) guy coming to my house to install it. Turned out that there is a series of clamping bolts that he had to remove before the washing machine could be started. And for some reason, they were not coming out as easily as had been hoped. Hence, I had the site of the technician using a blade to cut away some pieces of rubber, and then start to remove various parts of the machine right there in order to remove the clamping bolts.
Once all this was done and the machine was installed, came the pitch to sell additional stuff. He proferred a powder that was necessary to run in the machine once in a while to remove scaling (which was additional expense), the connector to connect the machine to the tap was extra (that blew me out, something like buying a motorbike and being told that the pipe connecting the fuel tank to the engine is extra). Then came the clincher, he wanted me to buy additional warranty for the reason that the the spare parts of the machine were more expensive than for other companies, and it would be beneficial for me to actually buy this additional warranty.
What a reason, maybe it will not be a surprise that the next time I will not go and buy an IFB machine.