Issues dealing with consumer rights
We always believe in the concept of ‘customer is king’; this also implies that subject to conditions of state security, the Government should not take any measures that compromises on the choices available to consumers. Now, what does one make of Government attempts to protect the Indian Postal Department from the courier companies through imposing [...]
By now, there are numerous cases where banks have indulged in force when trying to recover loans. In many cases, these measures have resulted in humiliation, injuries, hospitalization and sometimes even death of the person being hounded; banks typically claim that they are not responsible for the actions of these recovery agents. The RBI has [...]
Public Utilities need to be more consumer friendly. A good thing to say, right ? But it is very necessary. We all depend on public utilities such as the electricity generation and transmission, water works, sewage handling, etc as absolutely essential for a basic level of comfort in the cities. In most times, we have [...]
Typically, when a city runs out of land for housing, the focus shifts to the surrounding villages and semi-urban land. Given the way that there is big focus on housing and a great increase in property prices in the recent few years, the temptation is to use any means, legal and illegal, to get more [...]
How many times would this have happened to you ? You are at a retailer buying a phone, or some consumer durable (TV, fridge, AC, DVD player, etc) and the retailer says that you need to pay 2% extra if you are paying by credit card. You really don’t have that much cash in hand, [...]
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