When you are investing your hard earned money into the Indian market directly through the secondary market, or through Mutual Funds, it is essential that the people taking your money act professionally and displaying the best of ethics; they need to be honest. But there will be cases when people don’t behave that way; companies may setup buy or sell deals that benefit the promoters but not the common stock holders, or mutual funds may not be honoring redemption of dividend needs. Now you need to complain to some authority, since the company or broker or mutual fund is not responding. So here are some resources that you can use:

1. SEBI or external
agency
Investors can get in touch with the contact person named in the offer document, trustees and directors of the AMC with their grievances. Mutual funds are regulated by Sebi. The investor has the recourse to approach Sebi for any grievances towards a mutual fund in connection with non-receipt of dividends, redemption, account statement, etc. Various investor forums also take up the case of individual investors.

2. Investor Grievances & Arbitration
The Exchanges forward the complaints to the respective companies and directs them to resove the grievances of the Investors’ within 15 days. In spite of the above efforts, if the company fails to resolve the Investors’ Complaints and the total number of pending complaints against the company exceed 25 and if these complaints are pending for more than 45 days, then steps are initiated to suspend the trading in the securities of the company till grievances of the investors are resolved after issue of show cause notice.

3. About Kirit Somaiya

4. Complaint form for Mutual Funds
Summary of grievances

5. BSE Investor Desk and Investor Service Center Address

If are reading this have more resources that can help the normal investor, please leave a comment with details and I will add them