Issues dealing with consumer rights
How many times have you dreaded the prospect of paying a utility bill. Where the electricity or water is provided by a Government department, the prospect of queuing up outside a dingy office, with a long queue and in the hot sun is one that most people shirk from doing, until absolutely necessary. Hence the [...]
Public Utilities need to be more consumer friendly. A good thing to say, right ? But it is very necessary. We all depend on public utilities such as the electricity generation and transmission, water works, sewage handling, etc as absolutely essential for a basic level of comfort in the cities. In most times, we have [...]
Electricity billing is not supposed to be a high-tech area, and something that is being done fairly accurately and successfully by a large number of countries. Hence it seems somewhat strange that we see many cities having billing problems in terms of electricity. Seems like a casual attitude, or maybe not enough control over what [...]
In a bizarre case of utmost dereliction of normal working norms by a Government department, a Pune based Colonel, fighting to get regular electricity bills for the past 7 years, was suddenly provided 3 bills for the same period, with a lump sum demanded for the entire period. In addition, the lump sum was different [...]
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