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Bangalore to make paying utility bills more convenient

How many times have you dreaded the prospect of paying a utility bill. Where the electricity or water is provided by a Government department, the prospect of queuing up outside a dingy office, with a long queue and in the hot sun is one that most people shirk from doing, until absolutely necessary. Hence the [...]

IRCTC has a SMS alert service

Typically, Indian Railways has not been known in the past for its customer oriented nature; to get information, you need to either queue up at long lines for information, or dial a number where there is no guarantee that you will get through. However, change can happen to anyone, and the Indian Railways is trying [...]

Air India delays hundreds of passengers

When Arun Shourie as disinvestment minister was selling off Government assets, there was a lot of protest as to why the Government is selling off its assets. But the fact of the matter is, the Government is not the best person to run things such as hotels, airlines, mills, and other such manufacturing and service [...]

Making companies pay for sub-standard goods

Not in India. Due to not much movement in the past towards revamping its laws to add more teeth (enabling punishment of manufacturers for making sub-standard items), Indian customers are frequently short-charged. So, for example, you read about manufacturers in the Western countries and Japan recalling products when there are safety issues or health issues, [...]

Number portability comes to India

Say you are dis-satisfied with your current mobile provider, and would really like to change to another telecom operator who has a better plan, or a better coverage where you live / work, or your current operator is hopeless at customer relations; but you find that changing your number would be a big hassle because [...]



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