Issues dealing with consumer rights
This is actually not about the pleasures that we saw on the journey, more about the the condition that the India Railways seems to be in. The spouse and me have traveled to some extent on the Indian railways, criss-crossing the country through the railways (although we have a preference to the AC coaches, and [...]
Till some time back, the various Government run PSU’s and other departments always felt that they were not providing a service that could be challenged in court; that options such as consumer laws were only possible to be implemented if people had taken a service from a private company. It was only when they started [...]
Typically, Indian Railways has not been known in the past for its customer oriented nature; to get information, you need to either queue up at long lines for information, or dial a number where there is no guarantee that you will get through. However, change can happen to anyone, and the Indian Railways is trying [...]
People traveling in the railways are full fare faring customers, deserving of proper facilities and cleanliness. However, since Railways is a government enterprise, authorities feel that all such standards are just prescriptions and not actual things to enforce. So travelers have to put up with dirty stations, with beggars on the trains, and with general [...]
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